Refund policy

At Velisseay, we strive to deliver a pleasant and trustworthy beauty shopping experience for every customer. This policy outlines our official rules for product returns, damage claims, and refund procedures for all Velisseay blush cosmetic products.

Return Window 

Customers are eligible to submit a return request within 30 calendar days after package delivery. To qualify for a valid return, all blush products must remain unused, unopened, and intact with original packaging fully preserved, together with valid purchase proof. Any returns sent without official prior approval will not be accepted for processing.

Non-Returnable Items

Due to strict beauty hygiene standards, opened, tested, or partially used blush products, clearance final-sale items, and customized cosmetic goods are non-returnable and non-exchangeable. This rule is designed to protect every customer’s usage safety. Exceptions only apply to defective, damaged products upon arrival or cases required by local consumer protection laws.

Damaged, Incorrect, or Missing Items

Kindly inspect your cosmetic order immediately after receiving the parcel. If your blush items arrive damaged, defective, mismatched, or if any product is missing from your order, please contact our support team promptly. Provide your order number and clear photos of the blush product, original packaging, and shipping label. Our team will verify your case quickly and offer a full refund, free replacement, or other proper solutions.

Return Shipping

Customers are responsible for all return shipping fees for voluntary personal returns. Original shipping fees are non-refundable. We highly recommend using a trackable shipping method when sending back items. All returned packages remain under customer responsibility until successfully delivered and received by Velisseay. Shipping costs will be covered by our team only for defective, wrong, or damaged items caused by our side.

Refunds

Once we receive and complete inspection of your returned blush products, approved refunds will be processed to your original payment account. Please allow your bank or payment provider standard processing time for funds to reflect in your balance. In accordance with legal regulations, we reserve the right to deduct compensation for product value loss caused by improper handling or unnecessary use beyond normal inspection.

How to Get Help

If you need support with returns, refunds, or after-sales issues, please email us at service@velisseay.com with your order number, return reason, and related evidence photos.

Please note that this return policy does not override or restrict your statutory consumer rights protected by local applicable laws.

Brand: Velisseay

Company: Fenyang Xinqinjing Communication Technology Co., Ltd.

Support Email: service@velisseay.com