Refund Policy

We accept qualified return applications submitted within 30 days upon package delivery.

Eligibility

Returned blush cosmetic products must remain unused and in their original condition, accompanied by complete original packaging. Valid purchase proof is mandatory for return processing. Opened‑used blush products, gift cards and final‑sale goods cannot be returned or exchanged, except for circumstances obligated by local law.

Start a return

Before sending any items back, please send an email to service@velisseay.com including your order number and the blush items you intend to return. We will reply via email with detailed return guidelines and the correct return shipping address.

Damage or order issues

Kindly check your goods right after receiving the parcel. If your Velisseay blush arrive damaged, defective or you receive wrong items, please reach out to us quickly and attach clear photos so we can investigate and handle your case.

Refunds

Once your returned parcel is received and fully checked, approved refunds will be processed to your original payment channel. Initial delivery fees and return‑postage will not be reimbursed, unless the fault lies with damaged, defective or wrongly‑shipped goods, or local applicable laws demand otherwise.

Company：Fenyang Xinqinjing Communication Technology Co., Ltd.

Brand：Velisseay

Email：service@velisseay.com