Frequently Asked Questions
Welcome to Velisseay! Here are answers to some of the most common questions about shopping for our premium blush beauty products.
When will my order be processed?
Orders typically require 1 to 2 business days for processing and preparation before shipment. Processing times may be slightly extended during promotional events, payment security verifications, or peak shopping seasons to ensure every Velisseay blush item is carefully inspected and packaged.
How can I track my order?
Once your order has shipped, a shipping confirmation email with full tracking details will be sent to your checkout email address. Please note that the tracking link may take 1 to 2 business days after dispatch to update and display real-time logistics information from the carrier.
Can I change or cancel my order?
If you need to modify or cancel your blush order, please contact our customer support team immediately. We will try our best to fulfill your request. However, orders cannot be adjusted or canceled once they have entered the packaging fulfillment process or been shipped.
What if my item is damaged, incorrect, or missing?
We are committed to bringing you high-quality Velisseay blush makeup products. If you receive damaged, defective, incorrect items or encounter missing goods in your package, please promptly contact us with your order number and clear photos of the blush product, packaging, and shipping label. Our team will verify the issue and provide a professional solution quickly.
Which currency is used?
All product prices and shipping fees on our official store are charged in United States dollars (USD). For international customers, your local bank or payment platform may apply independent currency conversion rates and cross-border transaction fees, which are not charged by Velisseay.
How do I get help?
If you have any other questions about blush products, orders, after-sales or shipping, feel free to contact us anytime at service@velisseay.com. To get faster and more accurate support for your existing order, please attach your order number in your email!
Brand: Velisseay
Company: Fenyang Xinqinjing Communication Technology Co., Ltd.
Support Email: service@velisseay.com